SMS Privacy Policy & Messaging Terms & Conditions

Effective Date: September 8, 2026

General

The following terminology applies to this SMS Privacy Policy and any or all Agreements: SimpleHR herein refers to HR, Inc., HR2, Inc., and HR3, Inc. and Simple Administrative Services, Inc. "Client", "You", "Your" and "Visitor" refers to you, the person who has opted-in to SMS Messaging Services. "The Company", "Ourselves", "We" and "Us", refers to our Company.

Your privacy is important to us. This SMS Privacy Policy explains how SimpleHR collects, uses, and protects personal information in connection with our SMS/text messaging services.

This policy applies specifically to information collected and used in connection with our SMS communications. For additional information about our general privacy practices, please refer to our General Privacy Policy.

Information We Collect

When you choose to receive SMS messages from us, we may collect:

• Contact information, such as your name and mobile phone number.
• SMS preferences, including your consent to receive text messages and your opt-in or opt-out status.
• Information you provide to us, such as information submitted through forms, surveys, customer service requests, or other interactions with our Services.

We collect this information directly from you when you provide it to us or when you opt in to receive SMS communications.

How We Use Your Information

We may use your personal information to:

• Send SMS messages that you have requested or authorized, including service-related notifications, reminders, updates, alerts, and other communications related to our Services.
• Respond to your questions, inquiries, or customer service requests.
• Manage your SMS preferences and requests to opt in or opt out of SMS communications.
• Provide, maintain, monitor, and improve our Services.
• Detect, investigate, and prevent fraud, unauthorized activity, or other unlawful activities.
• Comply with applicable laws, regulations, and legal obligations.

SMS Communications

By opting in to receive transactional SMS messages from us, you agree to receive text messages at the mobile number you provided. Message frequency may vary depending on your use of our Services and the types of communications for which you have opted in.

Message and data rates may apply. Charges are determined by your mobile carrier and mobile service plan.

You may opt out of SMS communications at any time by replying STOP to a message from us. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from us unless you opt in again.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Share Your Information

We do not sell or share your mobile phone number or SMS-related information with third parties or affiliates for their own marketing or promotional purposes.

We may share personal information with trusted service providers that perform services on our behalf, such as technology, communications, messaging, hosting, customer support, or other contracted services necessary to provide and administer our Services.

We may also disclose personal information:

• When required by law, regulation, legal process, or governmental request;
• To protect our rights, property, safety, or the rights and safety of our customers or others;
• To investigate or prevent fraud, security issues, or other unlawful activity; or
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction.

Service providers that process information on our behalf are permitted to use that information only as necessary to provide the contracted services or as otherwise permitted by law.

Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legal rights.

When determining how long to retain information, we consider the nature and sensitivity of the information, the purposes for which it was collected, applicable legal requirements, and other legitimate business needs.

Where permitted by applicable law, you may request deletion of your personal information by contacting us using the information below.

Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time to reflect changes to our practices, Services, or applicable laws. When we make changes, we will update the Effective Date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

Messaging Terms & Conditions

By opting in to receive text messages from SimpleHR, you agree to these SMS Messaging Terms & Conditions.

SMS Program

How to Opt In. To enroll in SimpleHR SMS messaging, you must provide your mobile telephone number and affirmatively consent to receive text messages from us through one of our available enrollment methods.

Depending on the Services and enrollment process, you may opt in by:

• Providing your mobile telephone number through an authorized enrollment form or application; or
• Following other instructions provided by SimpleHR to enroll in the SMS program.

By completing the opt-in process, you confirm that you are the subscriber or customary user of the mobile telephone number provided and that you authorize SimpleHR to send SMS messages to that number.

You may opt out at any time by replying STOP. For assistance, reply HELP.

When you opt in, you agree to receive transactional SMS/text messages from SimpleHR at the mobile telephone number you provide. Messages may include service-related notifications, alerts, reminders, updates, and other communications related to the Services or your account.

Messages may be sent using an automated messaging system. Your consent to receive text messages is not a condition of purchasing any goods or services. You can choose to receive updates via email or alternative channels if you prefer not to receive SMS notifications.

Message frequency varies. The number of messages you receive may depend on your interactions with SimpleHR, your account, or the Services. We reserve the right to change the frequency of messages at any time.

We also reserve the right to change the telephone number, short code, or messaging platform used to send messages. If we make such a change, your existing SMS enrollment may continue to apply to messages sent from the new number or short code.

Message and Data Rates

Message and data rates may apply. Charges are determined by your wireless carrier and your mobile service plan. You are responsible for any applicable charges associated with receiving or sending text messages.

Our transactional messaging program is compatible with all major mobile carriers. Wireless carriers are not responsible for delayed or undelivered messages.

Cancellation / Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message from us.

After you send STOP, you will receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently opt in again.

If you need assistance with the SMS program, reply HELP to any message from us or contact us at (850) 650-9935.

Changes to Your Mobile Number

If you change your mobile telephone number, transfer your mobile telephone number to another individual, or otherwise discontinue use of the mobile number associated with your SMS enrollment, you agree to either:

• Reply STOP from the original mobile number before the number is changed or transferred; or
• Notify SimpleHR of the change by contacting us at (850) 650-9935.

This helps prevent SMS messages intended for you from being sent to another person.

Privacy

Your privacy is important to us. For information about how we collect, use, disclose, and protect personal information in connection with our SMS program, please review our SMS Privacy Policy.

Changes to These Messaging Terms

We reserve the right to modify, suspend, or terminate our SMS messaging program at any time.

We may also update these SMS Messaging Terms & Conditions from time to time. Any changes will become effective when the updated terms are posted or otherwise communicated to you, unless a different effective date is specified.

Your continued participation in the SMS program after changes become effective constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you may opt out at any time by replying STOP.

Contact Us

If you have questions, concerns, or complaints regarding this SMS Privacy Policy, Messaging Terms & Conditions or our use of your personal information, please contact us:

Send mail to:

SimpleHR
Attn: Director of Information Technology
P.O. Box 726
Destin, FL 32540
Call 850.650.9935

If a SimpleHR client, contact your SimpleHR Account Representative.